Chat hours vary but chat is available 7 days a week.

Closed all major holidays and always 1 day in loo Example. Holiday lands on Sunday, team is off Monday.

Aggressive/Angry behavior towards chat operators is not allowed and will result in loss of business and account being blocked.

Orders within Canada do not require agent assistance but they are there to help.

We understand being frustrated but if you have issues DO NOT use vulgar or aggressive langue.

Chat operators are people and errors can happen but DO NOT take anger out on them.